Are you licensed, bonded & insured?
Yes, A Dog's World is Licensed, Bonded & Insured.
What does that mean?
- Licensed means that we are a registered business.
- Insured means that the company is Covered for damage to property in our
Care, Custody and Control.
- Bonded means that the company provides coverage for keys lost by pet
sitters and payment to re-key customer's locks in such cases.
For more information please see:
www.petsitterinsurance.com
We want you to feel comfortable leaving these
very important responsibilities to us.
Do you have references?
Yes we would be happy to provide you with references at the first consultation
upon request.
What is included in a mid-day visit?
This will depend on which type of visit you purchased.
A Midday dog walk will provide a 20-30 minute walk, treat, fresh w
ater and a note explaining that day's visit.
What is the charge for medication?
This is evaluated on an individual basis. It will depend on the complexity of
administering the medicine.
When do I pay for the services rendered?
We prefer payments to be made on a weekly basis. Payment is required up front
for any overnight care provided.
Do you do walks on weekends/ holidays?
Unfortunately we do not offer mid-day walks on weekends at this time. We do walk
on holidays. A holiday fee may be charged for major holidays such as those listed
on our services and fees page.
Do you do walks in inclement weather (snow, ice, etc)?
Yes, just like the mailman we always come through. We do realize that pets may not
enjoy such harsh weather so walks may be shorter at those times. Also we will do
our best to stick to the agreed upon schedule.
What if a walk has to be cancelled for the day?
As a common courtesy, we appreciate as much notice as possible but do realize that
some emergencies cannot be helped. Midday walks require a 24 hour cancellation
notice for no fee to be charged. Cancellation with less than 24 hour notice will
be charged a $16 cancellation fee.
How much notice do you require for an emergency visit?
(late at the office, etc)
We will try to accommodate as many visits as possible, but encourage you to give
us at least a 24 hour time window to work with. Please work with us and we will
do our best to accommodate your requests. There is a $16 late fee for any visits
scheduled within 24 hours.
For how long does a client have to commit to a contract?
There is no minimum commitment. We realize that your lifestyle is subject to
changes so you can sign up for a day, a month or for a year.
What if my dog walker is sick or unavailable?
Each dog will have a back up walker assigned. The client will always have the
opportunity to meet the back up walker before any emergencies arise. We do
realize that your home is your own place so please feel free to set up any
arrangements you feel necessary to make you feel comfortable with A Dog's World.
We do realize that you may still have many questions. Feel free to browse the website,
e-mail or just call (703-328-2952) to have all your questions answered.
